Do you have a question?

Orders

How do I place an order?

You can place an order via our website on the collection page. Additionally, we offer a personal shopping service. You can contact us via the Contact section on our website to schedule a personal shopping appointment.

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email. The track & trace link to follow your shipment is often sent in a later email.

Can I change or cancel my order after payment?

Sometimes it is still possible to make an adjustment. Please contact us as soon as possible by email, chat or social media, so we can see what the possibilities are together.

Where can I find my invoice?

After placing your order, you will receive an order confirmation by email, which includes your invoice, including VAT.

payments

Which payment methods do you accept?

At the bottom of our homepage, you'll find icons displaying all available payment methods.

Can I pay afterwards?

Yes, we offer Klarna for post-payment.

Are my payment details safe?

Yes, the security of your payment details is very important to us. Therefore, all payments are processed securely via encrypted connections through recognized and certified payment providers.

My payment failed, what now?

Please try again or contact your payment provider to find out what went wrong. Are you getting an error message on the website? Please contact us via the Contact tab.

SHIPPING & DELIVERY

What are the shipping costs?

Shipping costs are calculated at checkout and depend on the country to which your order is being shipped.

How long does delivery take?

Please see our shipping details page for delivery times by country. The estimated delivery time will also be displayed during checkout.

Can I track my order?

Yes, you can track your order and stay informed of its shipping status via the track & trace link in the confirmation email.

What happens if I'm not home for delivery?

If you are not at home, you will be informed about the next steps, such as a new delivery attempt or collection at a pick-up point.

RETURNS & EXCHANGES

How do I return an item?

You can return or exchange an item via the Return Policy section on our website.

What is the return period?

You have 30 days to exchange or return an item.

How long will it take for me to get my refund?

After receiving the return, you will receive a confirmation. The purchase amount will be refunded within a few working days.

Can I exchange an item for a different size or color?

Would you like to exchange an item for a different color or size? Please contact us by email. You can find our contact details under the heading Contact.

What if I received a damaged or incorrect item?

Account

You can place an order via our website on the collection page. Additionally, we offer a personal shopping service. You can contact us via the Contact section on our website to schedule a personal shopping appointment.

After placing your order, you will receive a confirmation email. The track & trace link to follow your shipment is often sent in a later email.

Sometimes it is still possible to make an adjustment. Please contact us as soon as possible by email, chat or social media, so we can see what the possibilities are together.

After placing your order, you will receive an order confirmation by email, which includes your invoice, including VAT.

At the bottom of our homepage, you'll find icons displaying all available payment methods.

Yes, we offer Klarna for post-payment.

Yes, the security of your payment details is very important to us. Therefore, all payments are processed securely via encrypted connections through recognized and certified payment providers.

Please try again or contact your payment provider to find out what went wrong. Are you getting an error message on the website? Please contact us via the Contact tab.

Shipping costs are calculated at checkout and depend on the country to which your order is being shipped.

Please see our shipping details page for delivery times by country. The estimated delivery time will also be displayed during checkout.

Yes, you can track your order and stay informed of its shipping status via the track & trace link in the confirmation email.

If you are not at home, you will be informed about the next steps, such as a new delivery attempt or collection at a pick-up point.

You can return or exchange an item via the Return Policy section on our website.

You have 30 days to exchange or return an item.

After receiving the return, you will receive a confirmation. The purchase amount will be refunded within a few working days.

Would you like to exchange an item for a different color or size? Please contact us by email. You can find our contact details under the heading Contact.

Please contact us by email. Our contact details can be found under the heading Contact. You can also reach us via social media.

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Bestsellers

T-shirts

Jackets

Customer Service

Frequently Asked Questions

About us

Philosophy

Contact

Refund Policy

Privacy Policy

Terms of Service

Shipping Information

Email: info@valerzo.com

Language

Language

You can place an order via our website on the collection page. Additionally, we offer a personal shopping service. You can contact us via the Contact section on our website to schedule a personal shopping appointment.

After placing your order, you will receive a confirmation email. The track & trace link to follow your shipment is often sent in a later email.

Sometimes it is still possible to make an adjustment. Please contact us as soon as possible by email, chat or social media, so we can see what the possibilities are together.

After placing your order, you will receive an order confirmation by email, which includes your invoice, including VAT.

At the bottom of our homepage, you'll find icons displaying all available payment methods.

Yes, we offer Klarna for post-payment.

Yes, the security of your payment details is very important to us. Therefore, all payments are processed securely via encrypted connections through recognized and certified payment providers.

Please try again or contact your payment provider to find out what went wrong. Are you getting an error message on the website? Please contact us via the Contact tab.

Shipping costs are calculated at checkout and depend on the country to which your order is being shipped.

Please see our shipping details page for delivery times by country. The estimated delivery time will also be displayed during checkout.

Yes, you can track your order and stay informed of its shipping status via the track & trace link in the confirmation email.

If you are not at home, you will be informed about the next steps, such as a new delivery attempt or collection at a pick-up point.

You can return or exchange an item via the Return Policy section on our website.

You have 30 days to exchange or return an item.

After receiving the return, you will receive a confirmation. The purchase amount will be refunded within a few working days.

Would you like to exchange an item for a different color or size? Please contact us by email. You can find our contact details under the heading Contact.

Please contact us by email. Our contact details can be found under the heading Contact. You can also reach us via social media.